🔁 Return and Refund Policy

Effective Date: 13/03/2025
Store Name: Aussiez Goods Hub
Website: https://aussiezgoodshub.com

1. Overview

At Aussiez Goods Hub, we strive to provide high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, we offer a return and refund policy under specific conditions, outlined below.

2. Return Eligibility

You may request a return if one of the following applies:

  • You received a faulty or damaged product

  • You received the wrong item

  • You had a change of mind within the return window

3. Return Conditions

  • Return requests must be submitted within 5 days of delivery.

  • Items must be unused, in their original packaging, and in resalable condition.

  • Proof of purchase (e.g., order number or receipt) is required.

  • Products must be returned to our designated address at your own shipping cost unless the return is due to our error.

4. Restocking Fee

A 12% restocking fee will be deducted from your refund total for all approved returns.
This fee applies in cases of:

  • Faulty or defective products

  • Incorrect items received

  • Change of mind

The restocking fee helps cover inspection, processing, and packaging costs.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care items

  • Perishable goods

  • Gift cards or promotional items

  • Items marked as “Final Sale”

6. Refund Process

  • Once the returned item is received and inspected, we will notify you of the refund approval status.

  • Approved refunds will be processed to the original payment method within 5–7 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

7. How to Initiate a Return

To initiate a return, please fill out the Return Request Form available on our Contact Us page.

In the message box, kindly include the following details:

  • Your full name

  • Reason for the return (e.g., faulty item, wrong product, change of mind) in “Description” 

  • A brief description of the issue

  • Clear photos of the product (if applicable)

Once we receive your request, our support team will review the information and contact you within 2–3 business days to guide you through the return process.

📧 Email: service.aussiezgoodshub@gmail.com

8. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please reach out to our support team.

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