Return & Refund
Return & Refund Policy
Effective Date: 13/03/2025
Store Name: Aussiez Goods Hub
Website: https://aussiezgoodshub.com
ABN: 34684366564
Business Address: Melbourne VIC 3131, Australia
Phone: +61 405 398 695
Email: helpdesk@aussiezgoodshub.com
1. Overview
At Aussiez Goods Hub, customer satisfaction is our top priority. While we take great care to ensure every product meets high standards of quality, we understand that returns may occasionally be necessary.
This Return & Refund Policy outlines your rights and obligations when returning or requesting a refund. It is designed to comply with the Australian Consumer Law (ACL). Your statutory rights remain protected.
2. Return Eligibility
You may request a return or refund if:
The product you received is faulty or damaged
You received the wrong item
You had a change of mind within the return period
3. Return Conditions
To be eligible for a return:
Requests must be submitted within 7 days of delivery
Products must be unused, in their original packaging, and in resalable condition
A proof of purchase (order number, invoice, or receipt) is required
Returns must be shipped to our designated return address in Melbourne, VIC
Customers are responsible for return shipping costs, unless the return is due to our error (e.g., faulty, damaged, or incorrect item)
4. Restocking Fee
A 12% restocking fee applies to all approved returns. This fee covers inspection, processing, and repackaging costs.
It applies in cases of:
Change of mind
Faulty or defective products
Incorrect items received
5. Non-Returnable Items
Certain products cannot be returned, including:
Personal care items (for hygiene reasons)
Perishable goods
Gift cards, vouchers, or promotional giveaways
Items clearly marked as āFinal Saleā
6. Refund Process
Once your returned item is received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5ā7 business days
Shipping fees are non-refundable, unless the return is due to our error
7. How to Initiate a Return
To start a return:
Complete the Return Request Form on our Contact Us page, or
Email us directly at helpdesk@aussiezgoodshub.com with the following details:
Full name
Order number
Reason for return (faulty, wrong product, change of mind)
Short description of the issue
Clear photos of the product (if applicable)
Our customer support team will respond within 2ā3 business days with instructions.
8. Shipping Information
We use Australia Post for both outbound and return shipments
Shipping charges are calculated at checkout based on delivery location
Customers may use Australia Post or another reliable courier for returns
A tracking number must be provided for all return shipments
9. Contact Us
If you have questions about this Return & Refund Policy, please contact us:
Address: Melbourne VIC 3131, Australia
Phone: +61 405 398 695
Email: helpdesk@aussiezgoodshub.com
ABN: 34684366564